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Service bulletin 11: Relion 100 Ah Battery Communication Loss

February 12, 2020


Type: Service Bulletin

Affected Models: All

Affected VIN:

All cars equipped with single 100 Ah Relion lithium battery package that has the ON / OFF button located on top of the battery. See photo below.

G21 755 022 01 Manual page lithium how to operate small 004014 131

 


Bulletin Number

SB00011

Subject

Garia has identified that Relion 100 Ah batteries with the on/off button on top could have a faulty software. This faulty software can potentially cause loss of communication between the battery and AC controller.

The customer could experience any or all of the following symptoms:
1. "Critical battery level" message on the instrument cluster.
2. The on/off button will not turn off.
3. The car will not drive and may come to an immediate stop if in motion.


Correction

Your authorized Garia dealer or Garia Technical Support Team will install new battery and charger software to prevent this issue from occurring.


Parts Information

Charger software
Software version number: AlgId336-v0_04
QTY / Vehicle: 1

Battery software
Software version number: TKB_16S_95AH_BL_D545_201225
QTY / Vehicle: 1


Garia have identified that Relion 100 Ah batteries with the on/off button on top could have a faulty software version installed. The faulty software could cause a loss of communication between the battery and AC controller.

New software for battery and charger is available and must be uploaded to battery and charger to resolve the potential error.

FOR DEALER AND SERVICE PARTNERS 

The US Contact Garia Support: support-us@garia.com

The EU Contact Garia Support: support@garia.com