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Service bulletin 11: Relion 100 Ah Battery Communication Loss

February 12, 2020


Type: Service Bulletin

Affected Models: All

Affected VIN:

All VINS equipped with Relion batteries that have the on / off button located on the top of the battery.  See image.

G21 755 022 01 Manual page lithium how to operate small 004014 131

 


Bulletin Number

SB00011

Subject

Garia has identified that Relion 100Ah batteries with the on/off button on top could have a faulty software. This faulty software could cause a loss of communication between the battery and controller.

The customer could experience any or all of the following symptoms.
1. "Critical battery level" message on the instrument cluster.
2. The on/off button will not turn off.
3. The car will not drive and may come to an immediate stop if in motion..


Correction

Your authorized Garia dealer or Garia Technical Support Team will install a new battery software to prevent this issue from occurring.


Parts Information

Part number: Software    
QTY / Vehicle: 1


Garia has identified that Relion 100Ah batteries with the on/off button on top could have a faulty software. This faulty software could cause a loss of communication between the battery and controller..

New software has been uploaded to the battery.

 

FOR DEALER AND SERVICE PARTNERS 

The US Contact Garia Support: support-us@garia.com

The EU Contact Garia Support: support@garia.com